Our Strategy

We Rely on Two Main Pillars for Our Debt Collection Strategy

ConsensualCollection

Consensual Collection

We allocate dedicated teams for phone communication and field
visits to cover debt collection.

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Tele-calling Collection Team

Our team follows up with clients over the phone, providing possible solutions to their legal and financial issues. They contact debtor clients throughout the day to verify repayment schedules provided by them and investigate the reasons behind their default.

Preparation of Reports Regarding Unreachable Debtor Clients and Allocating Efforts for Pursuing Them.

This team receives continuous training to engage in productive conversations with debtor clients. They start from the initial contact to understand the reasons for payment delays, track repayment schedules until full payment, and possess comprehensive knowledge of various methods to locate clients, obtain their phone numbers, and new addresses. 

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Field Collection Team

Our team visits clients at addresses provided by the bank and additional accessible addresses. They possess in-depth knowledge of diverse approaches to reach, monitor, investigate, and communicate with debtor clients without compromising integrity and ethical standards. Field visits validate provided information, aid in assessing the client's repayment capability, and increase repayment probabilities.

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Legal Collection 

Responding to non-payment through legal means is crucial to safeguard the creditor's rights and ensure the continuity of available legal rights. This step prevents the loss of legal rights due to statutory limitations expiring without filing a complaint or lawsuit.

This approach ensures compliance with laws and necessary legal timelines, enhancing opportunities to recover owed amounts legally and respectfully for all involved parties. 

Smart Collection System

Our company has adopted a cutting-edge debt collection system
to enhance operational efficiency, facilitate better customer
tracking, and offer various benefits

  1. Improved Efficiency. Our digital systems streamline tracking and management, enhancing productivity and reducing manual work. They identify areas for improvement within the system to increase collection efficiency.
  2. Enhanced Visibility and Decision Making. Digital systems provide detailed reports on operational performance, payments, and debts, facilitating strategic decision-making.
  3. Security and Data Preservation. Our digital systems contribute to data security and preservation.
  4. Data Accuracy. The collection system gathers data accurately and systematically, ensuring precise and reliable report generation.
  5. Performance Monitoring. Daily and monthly reports aid in monitoring performance and verifying if goals align with established plans.
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